Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 84 | |
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| 72 |
| Have little contact with people outside the organization | Make standard presentations about available services | Prepare or deliver press releases |
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Scheduling Work and Activities
Scheduling events, programs, and activities, as well as the work of others. |
| 84 | |
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| 76 |
| Make appointments for patients using a predetermined schedule | Prepare the work schedule for salesclerks in a large retail store | "Schedule a complex conference program with multiple, parallel sessions" |
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 83 | |
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| 75 |
| Write brief notes to others | Report the results of a sales meeting to a supervisor | Create a videotaped presentation of a company's internal policies |
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 83 | |
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| 52 |
| Follow a standard blueprint | Review a budget | Study international tax laws |
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Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 80 | |
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| 73 |
| Exchange greetings with a coworker | Maintain good working relationships with almost all coworkers and clients | Gain cooperation from a culturally diverse group of executives hostile to your company |
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Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 75 | |
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| 65 |
| Tend a highway toll booth | Sell shoes in a popular shoe store | Perform a monologue on national TV |
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Estimating the Quantifiable Characteristics of Products, Events, or Information
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. |
| 75 | |
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| 54 |
| Estimate the size of household furnishings to be crated | Estimate the time required to evacuate a city in the event of a major disaster | Estimate the amount of natural resources that lie beneath the world's oceans |
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Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks. |
| 74 | |
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| 75 |
| Exchange information during a shift change | Organize the cleanup crew after a major sporting event | Act as general contractor for building a large industrial complex |
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Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems. |
| 74 | |
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| 74 |
| Determine the meal selection for a cafeteria | Select the location for a major department store | Make the final decision about a company's 5-year plan |
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Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| 73 | |
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| 75 |
| Apologize to a customer who complains about waiting too long | Get two subordinates to agree about vacation schedules | Negotiate a major labor-management contract |
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