Employers prefer to hire people who have a high school diploma. Computer, communication, and interpersonal skills are important.

Education and training. A high school diploma or GED usually is preferred for these jobs. Generally, training beyond high school is not required. However, training in computers, in filing and maintaining filing systems, in organizing, and in human resources practices is helpful. Proficiency using Microsoft Word, Excel, and other computer applications also is very desirable. Many of these skills can be learned in a vocational high school program aimed at office careers, and the remainder can be learned on the job.

Formal training is also available at a small number of colleges, most of which offer diploma programs in office automation. Many proprietary schools also offer such programs.

Other qualifications. Human resources assistants must be able to interact and communicate with individuals at all levels of the organization. In addition, assistants should demonstrate poise, tactfulness, diplomacy, and good interpersonal skills in order to handle sensitive and confidential situations.