Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 86 | |
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| 65 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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Reading Comprehension
Understanding written sentences and paragraphs in work related documents. |
| 81 | |
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| 63 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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Speaking
Talking to others to convey information effectively. |
| 72 | |
|
| 58 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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Time Management
Managing one's own time and the time of others. |
| 71 | |
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| 53 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 69 | |
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| 60 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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Writing
Communicating effectively in writing as appropriate for the needs of the audience. |
| 68 | |
|
| 60 |
| Take a telephone message | Write a memo to staff outlining new directives | Write a novel for publication |
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Mathematics
Using mathematics to solve problems. |
| 67 | |
|
| 50 |
| Count the amount of change to be given to a customer | Calculate the square footage of a new home under construction | Develop a mathematical model to simulate and resolve an engineering problem |
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Learning Strategies
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
| 60 | |
|
| 49 |
| Learn a different method of completing a task from a coworker | Identify an alternative approach that might help trainees who are having difficulties | Apply principles of educational psychology to develop new teaching methods |
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Instructing
Teaching others how to do something. |
| 59 | |
|
| 50 |
| Instruct a new employee in the use of a time clock | Instruct a coworker in how to operate a software program | Demonstrate surgical procedure to interns in a teaching hospital |
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Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do. |
| 59 | |
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| 52 |
| Notice that customers are angry because they have been waiting too long | Be aware of how a coworker's promotion will affect a work group | Counsel depressive patients during a crisis period |
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