Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 80 | |
|
| 77 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 74 | |
|
| 56 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
| 67 | |
|
| 61 |
| Operate a VCR to watch a pre-recorded training tape | Use a word processor | Create a program to scan computer disks for viruses |
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Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 53 | |
|
| 51 |
| Add two numbers | Analyze data to determine areas with the highest sales | Derive a complex mathematical equation |
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Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
| 51 | |
|
| 36 |
| Dial a phone | Install a satellite TV dish | "Develop a new, world-wide telecommunications network" |
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Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
| 51 | |
|
| 44 |
| Replace the filters in a furnace | Replace a valve on a steam pipe | Overhaul an airplane jet engine |
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Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
| 48 | |
|
| 54 |
| Register to vote in a national election | Prepare documents and title papers for the purchase of a new house | Serve as a judge in a federal court |
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Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
| 47 | |
|
| 27 |
| Install a door lock | Design a more stable grocery cart | Plan for the impact of weather in designing a bridge |
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 45 | |
|
| 54 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 44 | |
|
| 46 |
| Use a seatbelt | Inspect a building site for safety violations | Command a military operation |
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