| 1. | Review insurance policy to determine coverage. |
| 2. | Prepare and review insurance-claim forms and related documents for completeness. |
| 3. | Provide customer service, such as giving limited instructions on how to proceed with claims or providing referrals to auto repair facilities or local contractors. |
| 4. | Organize and work with detailed office or warehouse records, using computers to enter, access, search and retrieve data. |
| 5. | Post or attach information to claim file. |
| 7. | Transmit claims for payment or further investigation. |
| 8. | Contact insured or other involved persons to obtain missing information. |
| 9. | Calculate amount of claim. |
| 10. | Apply insurance rating systems. |